Context

After a user successfully books a demo slot, they should be redirected to a designated Thank You page. In some cases, users may not be redirected as expected and instead remain on the booking page or see a different result.

Answer

If a user is not being redirected to the Thank You page after booking a demo, it is most likely because their form submission has been flagged as a duplicate or spam. When this happens, the system does not redirect the user to the Thank You page.

To verify this is the cause, try the following:

1. Open an incognito/private browsing window or use a different browser.

2. Fill out and submit the demo booking form as a new user.

3. Confirm that the redirect to the Thank You page occurs successfully.

If the redirect works in incognito mode, the original submission was likely flagged as a duplicate or spam, which prevented the redirect.

If you continue to experience issues with the redirect not working for legitimate new users, please reach out to our support team for further investigation.