Context

After a form submission (such as a demo booking form), users may experience slow or delayed redirects to the thank you page (e.g., /thankyou). This can result in delays of 5–10+ seconds or more, and may also affect conversion tracking events firing correctly in platforms like Google Ads.

Answer

Redirect delays to the thank you page are typically intermittent and may resolve on their own. However, if you are consistently experiencing slow redirects, this is likely a known issue that requires a fix on the backend.

Here are the recommended steps to take:

1. First, confirm whether the issue is consistent or intermittent. Try submitting a test lead and timing the redirect to the thank you page multiple times.

2. Check whether the delay is isolated to the redirect itself (i.e., the form submission page loads quickly, but navigating to the thank you page takes a long time).

3. If the issue is persistent and reproducible, contact our support team. This type of redirect delay has been identified and resolved as a backend bug in the past, and our team can investigate and deploy a fix.

4. If the issue is intermittent and resolves on its own, monitor it and report back to support if it recurs frequently, as it may indicate an underlying instability.

If you are also noticing that conversion events (e.g., Google Ads thank you page conversion events) are not firing, this is likely a downstream effect of the redirect issue. Once the redirect is functioning correctly, conversion tracking should resume as expected.

If you continue to experience this issue, please reach out to our support team so we can investigate further.